Support

Last updated 10 October 2026

We're a small team and we read every message. Email info@loopbreak.io and we usually reply within two business days.

Before you write

It helps if you include your macOS version, your HyperNotch version (shown in Settings) and what you expected to happen. A screenshot is useful too.

Common questions

I lost my license key

Open the customer portal and sign in with the email you used to buy. Your key is listed there. You can also find it in your purchase email.

How do I use HyperNotch on a new Mac?

One license works on up to 3 Macs. To move to a fourth, open the customer portal and deactivate a Mac you no longer use, then enter your key on the new Mac in Settings, under License.

Which Macs and macOS versions are supported?

macOS 26 or later, on Macs with a notch (MacBook Air and MacBook Pro).

Grab Text or Screenshot doesn't do anything

The first time you use them, macOS asks for Screen Recording access. Allow HyperNotch in System Settings under Privacy & Security, then press the shortcut again. You may need to reopen HyperNotch after allowing it.

How do I delete my data?

Delete the app, then delete the folder ~/Library/Application Support/io.loopbreak.HyperNotch. Nothing else is stored on your Mac, and we hold none of your content.

I want a refund

See the refund policy. You can ask within 7 days of buying.